General terms and conditions

1. Scope

These general terms and conditions (GTC) apply to all contracts for AIoffice (software subscription) and for consulting, setup, migration and operations services of Bergfrieden Consulting LLC, where we include these GTC or where we have expressly agreed them.

Deviating or supplementary terms of the customer apply only if we agree to them in writing.

Our offer is not directed at customers established or residing in the United States of America; we do not accept orders there.

2. Contracting party

The contracting party is Bergfrieden Consulting LLC, Camino Fatima 9008, 4470 La Colmena / Paraguarí, Paraguay, represented by Peter Thommen (“we”). Contact: info@bergfrieden.io. The customer may be a company, a self-employed person or a consumer.

3. Subject matter

We provide AIoffice as hosted software (SaaS): AI chat, document chat, knowledge base and web search in the scope booked. Depending on the offer this includes setup, onboarding, training, operations, migration or operation on the customer’s own infrastructure.

We perform our services with due care. We do not owe any particular economic result.

4. Order process and conclusion of contract

The presentation of the packages on our website is not a binding offer but an invitation to contact us.

You order by telling us the configuration you want (package, number of people, term, desired extras) via the contact form, e-mail or WhatsApp. We review the details and prepare an offer with prices and dates.

The contract is concluded when we accept the offer or confirm your order by e-mail (order confirmation). Only with that confirmation does an obligation to pay arise.

An automated order process with immediate payment is not in place at present; we are working on it and will let you know as soon as it is available. Until then every contract is concluded as described above.

5. Prices, tokens and billing

The prices shown at the time of the order apply. The published subscriptions start at USD 19.90 per month (including a token volume of USD 10) and USD 49.90 per month (including a token volume of USD 20). Prices for enterprise packages, on-premises installations and projects are stated in the individual offer.

A subscription includes the respective token volume. If it is not enough, additional token volume can be purchased at the list price plus 10 %.

Prices are shown and billed in USD or EUR. For currency conversion the rate on the billing date applies.

We invoice monthly by e-mail. The invoice is payable within 14 days without deduction unless agreed otherwise. We show VAT on request. Taxes and duties arising in the customer’s country are borne by the customer.

If a payment remains outstanding we send one reminder and set a further period of 10 days. After that period we may suspend access and terminate the contract; amounts already owed remain due.

6. Term and termination

Subscriptions run for an indefinite period and may be terminated by either party with 14 days’ notice to the end of a month. Notice in text form is sufficient, for example by e-mail to info@bergfrieden.io.

For consulting and project services the dates stated in the offer apply. If no such dates are given, either party may terminate with 14 days’ notice.

The right to terminate for good cause remains unaffected.

After the contract ends we disable access and delete your content within 30 days unless retention duties prevent this. On request we provide an export beforehand.

7. Right of withdrawal for consumers

If you are a consumer, you have 14 days from the conclusion of the contract to withdraw from it without giving reasons. A clear statement to info@bergfrieden.io is enough (for example by e-mail).

If digital services start immediately at your express request, the right of withdrawal expires once we have performed the service in full and you have previously agreed and acknowledged that you thereby lose your right of withdrawal.

If you validly withdraw, we refund payments already made within 14 days. For services already performed up to withdrawal we charge a proportionate amount.

8. Customer obligations

• Keep access credentials safe and do not pass them on; access is personal.
• Do not upload unlawful content and do not infringe third-party rights.
• You warrant that you hold the necessary rights to content you contribute to the knowledge base.
• Report misuse and security incidents without delay.
• Respect the agreed number of concurrent accesses; more users require a higher package.

9. Availability and maintenance

We operate AIoffice on our own infrastructure in the European Union. We owe careful performance, but not uninterrupted availability. A specific availability (for example 99.5 %) is promised only if expressly agreed in the offer.

We announce planned maintenance of production applications in advance and schedule it for low-usage periods. Unavoidable emergency measures – such as security updates or the failure of a data centre – are carried out immediately, and we inform you afterwards.

10. Data protection and confidentiality

We process personal data in accordance with our privacy policy. Where we process data on your behalf we conclude a data processing agreement on request. We treat your content as confidential and use it neither for advertising nor for training models.

11. Liability

We are liable without limitation for intent and gross negligence and for injury to life, body or health.

For slight negligence we are liable only for the breach of essential contractual duties and limited to the damage typically foreseeable for this type of contract, at most the annual fee of the subscription concerned.

We are not liable for decisions you take in reliance on answers from the AI assistant. Such answers are generated automatically, may be wrong or incomplete and are not binding advice. Review them before use.

The limitations of liability do not apply to the extent that mandatory applicable law does not permit them.

12. Changes to these GTC

We may change these GTC with effect for the future where there are objective reasons – for example new services, a change in the legal situation or new payment channels. We announce changes at least 30 days in advance by e-mail.

If you do not object before the effective date, the changes are deemed accepted. In that case you may terminate the contract with effect from the effective date at no cost.

13. Final provisions

The law of Paraguay applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the state in which you have your habitual residence remain unaffected.

The place of jurisdiction for disputes with businesses is Asunción, Paraguay. We may also bring an action at the customer’s seat.

Should any provision of these GTC be invalid, the remaining provisions stay in force. The statutory rule takes the place of the invalid provision.

The language of the contract and of negotiations is German. Other versions serve understanding; the German version is legally binding.